|
Our Technical Support Department is proud to provide excellent technical support. However, they cannot provide free technical support for every problem you may encounter or create when managing your server. Below is our support matrix for determining what support services are included with each level of support. This is a guideline. If you are unsure if your technical issue is covered, please ask support to clarify any possible charges before proceeding.
24x7x365 Calgary Web Server & Hosting Support
Calgary Web Page Hosting offers different levels of technical support to suit the various needs and levels of expertise our customers possess. All Calgary Web Page Hosting clients receive 24x7x365 hardware and network support. Included services for each of these support levels are indicated below.
Included Free Web Server & Website Support
All our web servers & hosting plans include our some level of free support. Included support services are limited to hardware and network related issues. Clients requiring assistance from our support team for issues unrelated to reboots, network issues or hardware failure will be charged on a per instance basis at our standard support fee.
Free Support Services Include:
- 24x7x365 Support Access
- Hardware troubleshoot/replace request
- Reboot Request
- Network Connectivity
Monthly Paid Web Server & Website Support
Calgary Web Page Hosting's Monthly Paid Support offers a broad range of support options designed to assist the server or website administrator with the most common and necessary services. This level of support is highly recommended for all customers. Even if you are an experienced system or web administrator put the strength of Calgary Web Page Hosting's support team behind your e-business 24x7x365.
Paid Support Services Include:
- 24x7x365 Support Access
- Hardware troubleshoot/replace
- Reboot Requests
- Network Connectivity
- OS troubleshoot/reinstall
- Control Panel troubleshoot/reinstall
- Apache troubleshoot/reinstall
|
- FTP troubleshoot/reinstall
- MySQL troubleshoot/reinstall
- SSL Troubleshoot
- Software Firewall Management
- Mail Server troubleshoot/reinstall
- DNS troubleshoot/reinstall
- and much more...
|
Choose from the available support options below that you can add to your virtual server, dedicated server, or web hosting order. Our support team is at your disposal and can accommodate any of your needs. Custom support plans are available and can be suited to your needs. Please contact us and inquire about our custom support plans.
- Support 1
- 12 months of prepaid service
- Up to 1 hour of technical support per month
- Support available 24/7/365
- Requests responded to in less than 1 hour
- Support 2
- 6 months of prepaid service
- Up to 1 hour of technical support per month
- Support available 24/7/365
- Requests responded to in less than 1 hour
- Support 3
- 3 months of prepaid service
- Up to 1 hour of technical support per month
- Support available 24/7/365
- Requests responded to in less than 1 hour
|